Puzzel
Farhad Fatemi has extensive experience in technical roles, currently serving as a Senior Sales Engineer, Product Owner for Integrations & API, Solution Architect, and System Engineer at Puzzel since September 2017. Responsibilities include providing second and third line support for Puzzel's CCaaS solution, troubleshooting in SQL, data analytics, and web development using HTML, jQuery, and JavaScript, along with expertise in data flow and system architecture. Prior to Puzzel, Farhad was involved in corporate IT and web development at Techno Medica AB from November 2013 to June 2017, where tasks included developing a new website, managing IT environments, and handling customer inquiries. Farhad holds a Kandidatexamen in Computer and Information Science from Stockholm University, attained between 2007 and 2011.
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Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.