Puzzel
Gino Carlo Cortez is an experienced Senior Software Engineer currently working at Puzzel, specializing in solving customer interactions since January 2020. With a solid background in software development, Cortez has held senior engineering roles at Logicalware and Talkpush, where responsibilities included module management, feature development, and technical support. Previous positions include Development Lead at Learntalk, co-founder and VP of Technology at E-Law Solutions, and co-founder at ETG Design Solutions. Cortez's career also features roles in web application development and consultancy, demonstrating a comprehensive skill set in various programming languages and platforms. Academic credentials include a Bachelor of Science in Commerce from Centro Escolar University.
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Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.