Puzzel
Nils Klöfver is a seasoned professional with extensive experience in music production and customer service management. Nils has a background in classical guitar, with a BMus (Hons) degree from the Royal College of Music. Nils has worked as a freelance guitarist, head of guitar at a prestigious school, and as the owner of a music production company. Nils has also served as the artistic director for a music festival and as a visiting guitar teacher. Currently, Nils holds the position of Customer Service Manager at Puzzel.
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Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.