Puzzel
Richard Dalton has a diverse work experience in software development and solution development. Richard is currently working as a Lead Developer at Puzzel, focusing on solving customer interactions. Prior to this, Richard worked as a Solution Development Director at U-WFM, where they offered cloud-based Workforce Management solutions to contact centers. Richard also gained experience as a Software Developer at companies like Belron International, IP Integration, Royal London, HRG, MoneyVista, Volume Ltd, Exony, and Canon Europe Ltd. Richard has a strong background in ASP.NET MVC, JavaScript, jQuery, and other related technologies.
Richard Dalton attended the University of Portsmouth from 2002 to 2006, where they obtained a BSc degree in Database Technologies / Internet Application Development.
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Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.