Puzzel
Scott Maryan has a diverse work experience in the field of customer adoption, learning and development, training, digital learning project management, e-learning production, and blended learning consultancy. Scott currently holds the position of Director of Customer Adoption at Puzzel since January 2022. Prior to that, they were the Head of Learning and Development at Puzzel from September 2019 to January 2022. Before joining Puzzel, they worked as the Head of Training at Rainbird Technologies from March 2018 to August 2019. Scott also worked at Arkadin, where they served as a Digital Learning Project Manager from August 2016 to April 2018 and as a Learning Media Consultant from August 2012 to August 2016. Scott started their career as an E-Learning Producer at Cimex from August 2011 to August 2012 and as a Blended Learning Consultant at OnTrack International Limited from April 2008 to June 2011.
Scott Maryan holds a CertEd degree from IOE - UCL's Faculty of Education and Society. Additionally, they have obtained several certifications, including "After Effects CC 2015 New Features," "Artificial Intelligence Foundations: Thinking Machines," "Scrum: The Basics," "Trello for Video Post Production," "Building Resilience," "Customer Service Foundations," "Customer Service: Creating Customer Value," "Effective Listening," "Managing Customer Expectations for Frontline Employees," "Phone-Based Customer Service," "Working with Upset Customers," "Writing Customer Service Emails," "Flight Club: Drones and the Dawn of Personal Aerial Imaging," "Permission for Aerial Work from the UK CAA (Drone Licence)," "PRINCE 2 - Foundation," "PRINCE 2 - Practitioner," "TotaraLMS : Course Creator," "TotaraLMS: Administrator," "Certificate in Writing for the Web," and "City and Guilds 7407 Certificate in Further Education Teaching (Level 4)."
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Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.