Puzzel
Simeon Topalov is a seasoned professional with extensive experience in the technology sector, currently serving as a Team Manager for Implementation at Puzzel since August 2017. In this role, Simeon leads a technical team focused on delivering various software solutions, enhancing customer and agent experiences, and implementing AI-powered products. Previous positions include Solution Integration Consultant and System Engineer at Puzzel, where skills in Microsoft Azure, SQL Server, and telephony solutions were developed. Prior experience includes roles at Atos IT Solutions and Services A/S as a Service Engineer, providing support for telephony solutions, and at Tek Experts as a Software Support Consultant, specializing in systems monitoring tools. Simeon began their career at Sixty K Ltd in sales and support. Educational qualifications include a Bachelor’s Degree in Electronics Engineering from the Technical University of Sofia and secondary education in English Language and Literature from Geo Milev Language School.
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Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.