Puzzel
Simon Wilson has extensive experience in the field of solutions architecture and pre-sales management. Currently serving as Solutions Architect Manager at Puzzel since September 2021, Simon previously worked at SYTEL Ltd as Pre-Sales Manager from November 2016 to September 2021. Prior to that role, Simon held various positions including General Manager and Technical Account Manager at InVADE International from April 2001 to October 2016. This diverse background reflects strong expertise in managing technical solutions and client relationships across different organizations.
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Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.