Puzzel
Viktoria Parleva is a finance professional with extensive experience in financial management and accounting. Currently serving as Finance Manager at Puzzel since March 2022, Viktoria previously held the position of Senior Financial Accountant and Senior Accountant at Falcon.io from February 2019 to March 2022. Viktoria's career began at Deloitte Bulgaria EOOD, where responsibilities spanned from Accountant to Senior Accountant over an eleven-year period from May 2008 to February 2019. Viktoria holds educational credentials from the National High School of Finance and Business and the University of National and World Economy.
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Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.