Mark Fan

Mark Fan is a seasoned professional in the field of data and analytics, currently serving as a Senior Manager of Strategic Insights - CX at Qantas since September 2023. Prior experience includes leadership roles such as Chapter Lead - Analytics at The Warehouse Group and Manager of Data and Insights at Endeavour Group, where responsibilities spanned across various sectors including specialty eCommerce and customer insights. Mark's career began as a Marketing Business Analyst at AA Insurance Ltd and progressed through multiple positions at organizations like ANZ and Westpac New Zealand Limited. Mark holds a BA in Economics and Mathematics from the University of Otago and completed a course in Applied Analytics Using SAS Enterprise Miner.