Michelle Tandjung

Michelle Tandjung is a skilled Lead Service and Experience Designer at Qantas, where responsibilities include leading the design team within the Qantas Contact Centre to enhance systems, processes, and staff experiences. With extensive experience in user experience design, Michelle previously held senior roles at Service NSW and Capgemini, focusing on user research, UX design, and service design for both public and private sector projects. Notable contributions include leading the transformation of a government agency's Client Portal and engaging in co-design sessions for educational institutions. Michelle's background also includes positions at Deloitte Digital, UNSW Australia, Accenture, and American Express, complemented by a Bachelor of Information Technology in Information Systems from UNSW.