Muhammad Umair Zakai

Muhammad Umair Zakai is a seasoned professional in digital business analysis with extensive experience across various sectors. Currently serving as a Senior Digital Business Analyst at Qantas since September 2023, Muhammad previously held similar roles at the NSW Department of Education and Sydney Trains, where significant contributions included leading requirement scoping and creating process maps for business transformation. Muhammad's expertise extends to application ownership and agile methodologies, with a proven track record in eliciting business and technical requirements, optimizing application functionality, and managing user stories throughout the Agile project lifecycle. Additionally, Muhammad's background encompasses roles at eHealth NSW, the NSW Electoral Commission, and Emirates, where complex analysis and stakeholder engagement were key components. Muhammad holds an MS in Computer Science from the Shaheed Zulfikar Ali Bhutto Institute of Science and Technology and a BCS in Computer Science from the National University of Computer and Emerging Sciences.