Ramy Abdelhady

Ramy Abdelhady is an experienced professional in operations and customer experience management, currently serving as the Head of Operations & Customer Experience at Qawafel since January 2023. Previously, Ramy held key positions including Head of Customer Experience & Happiness at OneCommerce and Customer Experience Manager at Capiter, where responsibilities included enhancing overall experience performance and implementing process improvements. Ramy's extensive background includes roles as Senior Customer Experience & Quality Supervisor at Lucky Egypt and E-commerce Team Lead at OLX - dubizzle, where leadership and operational efficiency were paramount. Ramy has also supervised large teams at ECCO Outsourcing and worked as a Senior Customer Service Representative at Etisalat UAE. With a Master's degree in Strategic Management from the Arab Academy for Science, Technology and Maritime Transport, along with dual Bachelor's degrees in Accounting and Business/Management from Middlesex University and Management Sciences from Modern Sciences and Arts University, Ramy combines academic knowledge with practical experience in driving customer satisfaction and operational excellence.