QContact is your trusted partner in providing a next-generation contact centre solution, with our innovative, omni-channel communications platform. 

At QContact we believe in the transformative power of effective communication and seamless customer interactions, our cutting-edge software is designed to streamline your customer service operations, enhance productivity and ensure a superior customer experience. 

QContact is more than just a phone system, or a ticketing system... 

It’s a fully joined up platform that gives you a 360-degree view of your customer’s journey. Providing you with a complete CRM system, not only to handle your customer conversation’s, but we also to store all their customer information, this means you can view previous correspondence, automate follow ups, trigger workflows, and so much more.

Our advanced AI capabilities enable smarter interactions and improved efficiency. From automatic translation across 100+ languages, auto-response features, sentiment analysis and conversation analysis, we’ve designed QContact to make life easier for both your agents and your customers. 

Features include: 

✅ Inbound and outbound communications
✅ Business process automation 
✅ Advanced AI communication capabilities
✅ In-built ticketing system
✅ Self service and IVR 
✅ Powerful in-built CRM 
✅ Reporting and analytics 

And so much more. 

Connect with us on LinkedIn to stay updated with the latest news, industry insights, and trends in customer service and contact centre solutions. 

Check out our website at https://www.qcontact.com

Follow our blog at https://www.qcontact.com/blog

Head over to our YouTube channel https://www.youtube.com/@qcontact to see how QContact integrates with other popular platforms. 

Join our growing community of customer experience professionals and forward-thinking businesses who are leveraging QContact to deliver extraordinary customer experiences 😉 


AI/ML

Call Center

QContact

QContact's headquarters in Manchester, United Kingdom

Description

People (2)

Michele Fleming-Anwar

Connor Puleo

Jobs