Mekari Qontak
Dimas Fauzi Hidayat is a skilled Senior Product Manager at Mekari Qontak since June 2022, overseeing the end-to-end development process for two squads: Chatpanel and Chatbot. Responsibilities include enhancing chat channels and integrating various features, as well as managing AI capabilities for customizable chatbot flows. Prior experience includes roles such as Head of Product Development and Customer Experience Manager at Chatat.id, Third Party Management at PT POMDES Indonesia Maju, and content-related tasks at JOOX Indonesia. Dimas began an academic journey at the University of Brawijaya, earning a Bachelor's degree in International Relations and Affairs from 2012 to 2016.
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Mekari Qontak
Founded in 2016, Qontak is a leading and expert provider of enterprise Omnichannel CRM technology leveraging scalable API technology. Built on a SaaS model, Qontak enables businesses to rapidly grow their sales, customer service and operations. Our solutions empower businesses using WhatsApp & Instagram, social media, e-commerce, voice calls, KPIs and offline activities within a unified SaaS CRM technology. With an ISO certified technology stack, our solutions are leveraged by banks, multi-national corporations, state-owned enterprises down to SMEs alike. Qontak is a global tier 1 ranked Official WhatsApp Business API and Instagram API partner. Accelerate your sales and customer service today.