QStory
Fiona Coleman is currently the Channel and Commercial Director at QStory, a company that utilizes artificial intelligence to enhance contact center operations. She also serves as a Non-Executive Director at the same company and holds the position of Director/COO. Fiona has a background in various roles such as finance, marketing, and business development in companies like CUSTOMER SERVICE IP LIMITED, Customer Service Engineering (PTY) Limited, and J. Walter Thompson. She also has experience in publishing as the former owner of eB&W Publishing. Fiona's diverse experience includes working in strategic and marketing roles at companies like Hongkong Telecom, Cable & Wireless, and Mercury one-2-one (T Mobile).
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QStory
QStory are the pioneers of Intraday Automation (IDA). We transform contact centres in ways that no-one else can. We exist to create a better everyday life for customer service professionals by helping them to work in a happier, more empowering and productive environment. Our powerful AI platform automates resource management in line with real-time customer demand and staff availability, which gives agents proactive control of their work schedule, whilst still offering customers the best possible service experience. With QStory IDA, contact centres can supercharge their existing workforce management system to enhance staff engagement, well-being and satisfaction, leading to greater retention, performance levels and results.