QStory
Simon Beck has an extensive background in sales, business development, and strategy. He has held various leadership roles in companies such as QStory, Brand Impact Group, MazeMap, Convergence Group, and Origin Enterprises Plc. Simon also has experience working in companies like Dell, Fujitsu Siemens Computers, and Computacenter UK Ltd. With a focus on driving revenue growth, customer segmentation, and strategic business development, Simon has successfully led teams and implemented initiatives to achieve business success. A Bachelor of Arts in Economics from Newcastle University forms the educational foundation for his career in sales and business development.
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QStory
QStory are the pioneers of Intraday Automation (IDA). We transform contact centres in ways that no-one else can. We exist to create a better everyday life for customer service professionals by helping them to work in a happier, more empowering and productive environment. Our powerful AI platform automates resource management in line with real-time customer demand and staff availability, which gives agents proactive control of their work schedule, whilst still offering customers the best possible service experience. With QStory IDA, contact centres can supercharge their existing workforce management system to enhance staff engagement, well-being and satisfaction, leading to greater retention, performance levels and results.