QStory
Wayne Thornhill is currently the CEO at QStory since 2021. Prior to this role, Wayne held various executive positions in companies such as EV Tech Co, Arria NLG plc, MOFILM, Static 2358, CC Media Network, Burgundy Global, and Midnite Express. Wayne has a BA (Hons) in American History & Politics from the University of East Anglia and also studied American History & Politics at the University of Colorado Boulder. Overall, Wayne Thornhill is a seasoned professional with a background in the digital media industry.
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QStory
QStory are the pioneers of Intraday Automation (IDA). We transform contact centres in ways that no-one else can. We exist to create a better everyday life for customer service professionals by helping them to work in a happier, more empowering and productive environment. Our powerful AI platform automates resource management in line with real-time customer demand and staff availability, which gives agents proactive control of their work schedule, whilst still offering customers the best possible service experience. With QStory IDA, contact centres can supercharge their existing workforce management system to enhance staff engagement, well-being and satisfaction, leading to greater retention, performance levels and results.