Quadient
Laurence Bernard is a skilled professional with extensive experience in business process management and transformation, particularly in customer care and services. Currently serving as the Global Business Process Owner for Customer Care & Services at Quadient since November 2019, Laurence has previously held the role of Group Business Process Manager at Neopost SME Solutions, where responsibilities included governance implementation and process optimization. Prior experience includes positions as CRM Business Transformation Manager at Neopost, where contributions focused on transforming sales, marketing, and customer service processes across Europe, and serving as a Salesforce Success Manager at Canon France. Laurence possesses a Master 2 in Business Law from Université de Rennes 1 and a BTS in International Business from Lycée Le Likes.
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Quadient
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Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management (CXM), Business Process Automation (BPA), Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters.