Quality IP
Nicole Zwick-Phillips is an experienced IT professional with a strong background in technical support and customer service. Currently serving as a Help Desk Technician at QualityIP since September 2019, Nicole has previously held positions at First Communications, Walmart, and The Center for Health Affairs/CHAMPS Healthcare, showcasing a diverse skill set in troubleshooting and technical assistance. With a foundation in digital communication and media from Tiffin University and an associate degree in Computer Network Administration and Security Technology from Stark State College, Nicole has effectively provided customer-friendly support throughout various roles, including Tier III Technical Support at Time Warner Cable and IT Technical Support Specialist at Progressive Insurance.