Qualtrics
Jake Douglas is an experienced CAHPS Program Manager at Qualtrics since June 2021, previously serving as a Senior Technical Account Manager and Team Lead, overseeing a team dedicated to supporting major healthcare systems. In these roles, Jake Douglas has played a critical part in securing key contract renewals and expanding client relationships, collaborating with multiple departments to enhance patient experience programs through strategic consulting. Prior experience includes managing significant healthcare projects at Epic as a Project Manager and contributing to supply chain improvements at Melinta Therapeutics as a Supply Chain Management Analyst Intern. Jake Douglas holds a Bachelor of Science in Supply Chain Management and Business Analytics from Indiana University Bloomington and has international experience in Supply Chain Management from Corvinus University of Budapest.
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Qualtrics
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Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.