James Gonzales

James Gonzales is an experienced professional in operational management with a focus on subscription management and customer operations. Currently serving as the SaaS Order Management Team Lead at 66degrees since February 2022, James oversees subscription practices, data integrity, and revenue reporting, managing a new subscription management system implemented in 2023. Previously, James worked at Cloudbakers (now part of 66degrees) as a Customer Operations Manager and Operations Manager, where responsibilities included team oversight and maintaining accuracy in license provisioning. Earlier roles at Crossroads YMCA involved direct leadership in various program management positions, enhancing community engagement and participant experience across multiple sports programs. James holds a Master’s degree from Indiana State University and a Bachelor of Science from Ball State University.