R1 RCM
Cassaundra Williams has extensive experience in client services and customer support, currently serving as Senior Manager of Client Services at R1 RCM since October 2020, following previous roles including Client Support Manager and Client Support Team Lead. Prior to R1 RCM, Cassaundra held positions at Nexgrid as Customer Support Manager, where responsibilities included supporting smart meter hardware and software while collaborating with stakeholders to enhance support strategies. Cassaundra also worked at Midas International as Service Sales Manager and Service Advisor, achieving notable sales milestones and ensuring high levels of customer satisfaction. Earlier experience includes a role as Fitness Consultant at American Family Fitness, where early attendance and proactive member engagement were emphasized.
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R1 RCM
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R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers. R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.