Michelle Langsdon

Michelle Langsdon currently serves as the Head of Strategy, Performance & Customer Insights at RACV, where a high-performing team specializing in customer insights, strategic planning, and market execution has been established. Previously at EnergyAustralia, Michelle led the transformation strategy for the Residential segment and managed a cross-functional team in planning and performance. Michelle's extensive experience in strategic marketing and customer insights also includes leadership roles at Origin Energy and Telstra, where initiatives in customer engagement, lifecycle management, and operational efficiency were successfully executed. Educational qualifications include a Bachelor of Arts in Psychology and a Graduate Diploma in Applied Psychology from Monash University, along with a Graduate Certificate in Business Administration from Swinburne University of Technology.