Rafiki Microfinance Bank
Genevieve Kigera is an experienced Service Delivery Manager at Rafiki Microfinance Bank, where responsibilities include ensuring compliance with cash holding limits, cross-training staff, and driving the uptake of alternative channels. Prior experience includes roles as Senior Relationship Officer and Senior Officer in Contact Centre, where Genevieve handled customer inquiries, managed banking portfolios, and ensured swift resolution of complaints. Genevieve's career began at National Bank of Kenya as a Business Representative, focusing on marketing banking products and customer acquisition. Educational qualifications include a Bachelor of Commerce in Finance from the University of Nairobi and a Kenya Certificate of Secondary Education from Naivasha Girls Secondary School.
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Rafiki Microfinance Bank
Rafiki Microfinance Bank Limited is the premier relationship microfinance institution that began operations in 2011. Our Vision: The Leading Microfinance Bank in Innovative Financial Solutions. Our mission: We support the growth and development of individuals, communities and MSMEs through providing integrated innovative financial solutions. OWe endeavor to widen financial access in the microfinance sector through multiple delivery channels and are distinctively positioned to empower communities we operate in to come out of poverty and live in dignity; and for businesses, we enable them to upscale thereby creating wealth and generating employment opportunities to many.