RainTech
Jefferson Black is an experienced Information Technology professional with a diverse background spanning over a decade. Currently serving as an Information Technology Team Lead at RainTech since November 2022, Jefferson provides crucial support to the Service Desk Manager and acts as an escalation resource for technical issues. Previous roles include System Administrator at Christian Care Ministry, where Jefferson supported IT infrastructure and liaised with vendors, and Information Technology Technician at Bryan Construction Inc., focusing on both cloud and on-premise infrastructure management. Jefferson's expertise extends to providing end user support and process documentation as a Tier II Technician at Compassion International, successfully reducing an extensive IT backlog. Jefferson started the career as a User Support Specialist at Colorado College, where skills in user management and troubleshooting were developed. An Associate of Science degree in Information Technology was obtained from Colorado Technical University.
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RainTech
RainTech has been providing innovative, cost-effective IT solutions to businesses since 2001. We strongly believe in the value of outstanding service, and have designed our solutions to reflect the needs of companies that require smooth and secure operations of their IT environments. We’ve cultivated the ultimate approach to business IT management, allowing our customers to outsource the non-strategic platform, application, hardware and technical support functions of their IT infrastructure. This not only saves thousands of dollars, but provides an opportunity to rededicate valuable resources to the strategic goals of the organization. More than anything else, RainTech is a business that revolves around service. We earn our customers’ business and loyalty every single day. From superior customer service and technical support to comprehensive and proactive network, hardware and security management. We’re downright fanatical when it comes to customer satisfaction with technology.