Joshua Dowding

Joshua Dowding is an accomplished customer experience professional with extensive experience in the banking and hospitality sectors. Currently serving as Customer Excellence Manager at RAKBANK since January 2025, Joshua previously held roles at Monzo Bank, including Customer Journey Manager and Customer Journey Analyst from June 2021 to January 2025. At TSB Bank, Joshua advanced from Recoveries Team Manager to Assistant Manager for Customer Experience & Risk between October 2017 and June 2021. Prior to banking, Joshua managed shifts and team performance at Pizza Hut UK & Europe and worked as a waiter at Pizza Hut, demonstrating strong leadership and customer service skills. Joshua earned a BSc(Hons) in Geography from the University of Gloucestershire in 2016.