Michelle L.

Michelle L. is an experienced professional with a strong background in customer experience and hospitality. Currently serving as a Senior Customer Experience Specialist at Rakuten Viki since March 2019, Michelle previously held roles such as Community Experience Specialist and Client Services Executive at Marina Bay Sands, where responsibilities included managing event ticketing and financial settlements. Michelle's experience also encompasses work at United Overseas Bank Limited as a Senior Contract Officer focusing on KYC/AML processes, and positions in various hospitality roles including Sales Coordinator at Pan Pacific Singapore and Intern at Sokos Hotels. Michelle holds a Bachelor's degree in International Hotel and Tourism Management from The University of Queensland and a Diploma in Tourism and Resort Management from Singapore Polytechnic.