Alex Watling

Alex Watling has a diverse background in customer success and management, with extensive experience in various leadership roles across several companies. Most recently, Alex served as Head of CX at Rally UXR from December 2024 to April 2025, after holding a managerial position in customer success at Coveo, where Alex contributed to developing AI solutions for enterprises from June 2021 to December 2024. Prior to Coveo, Alex worked as Head of Client Success at The Insight Studio, a HubSpot Partner Agency, assisting start-ups in their growth journey from August 2020 to April 2021. Alex's career began at HubSpot, where multiple roles spanned customer success management, implementation, and support engineering from January 2015 to August 2020. Academic credentials include a Bachelor of Arts in French and International Literary and Visual Studies from Tufts University, complemented by a study period at Kansai Gaidai University.