Rapport Guest Services
Stojanka K. has extensive experience in hospitality and service management, currently serving as the Club Manager for Rapport Guest Services at Storey, where responsibilities include overseeing club services, team management, budget handling, and implementing service improvements since October 2022. Prior to this role, Stojanka K. worked at Portico in various positions, culminating as Client Support Supervisor for the NatWest Group, where Stojanka K. managed front-of-house services, conducted investigations, and supported team engagement from April 2018 to October 2022. Stojanka K. also has experience as an Event Manager and Customer Liaison within the NatWest Group, managing events and client interactions. Stojanka K. holds a Bachelor's degree in Bulgarian Language and Literature from Uniwersytet im. Adama Mickiewicza w Poznaniu.
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Rapport Guest Services
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“We are proud to focus on the development, engagement and wellbeing of our brilliant Rapport Ambassadors who consistently deliver exceptional Guest and Workplace services to our clients and their guests every day.” - Dirk Talsma, Managing Director Rapport has received many awards for its focus on Employee Engagement including ‘3 Stars’ from Best Companies, the company behind the Sunday Times 100 Best Companies to Work For list. Other awards that Rapport has received include: - Cateys Front of House Team of the Year (four times) - Cateys People & Training award - HR Diversity Champion for the Global Diversity List - Diversity and Inclusion award for HR in Hospitality Award - People Development Award at the FSM awards Rapport Guest Services is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. We provide services in all major cities in UK & Ireland, also globally with a strong presence in North America, Canada, Denmark, Switzerland and Hong Kong. The company’s fully managed offer includes reception, concierge, client meeting room management, community manager, workspace and floor coordination, switchboard and other call services. Our Ambassadors create rapport with clients and their guests from the outset, leaving them with the perfect impression every time. Employee engagement, personal and professional development, and career progression for our Ambassadors is always a priority for us. We have a highly resourced internal Learning & Development team who constantly provide new and innovative training and workshops. Rapport also provides countless engagement initiatives and employee-led networks to join. Instagram: @rapport_guest_services Twitter: @RapportService Facebook: @RapportService MyGwork: Rapport