RDI
Gerardo Jimenez, LSSGB, has extensive experience in business operations, program management, and global account leadership. With a background in managing daily operations and overseeing personnel in various industries such as BPO, call centers, and financial services, Gerardo has a Bachelor of Business Administration degree from Universidad Regional Del Norte. Currently serving as the Director Near Shore Operations at RDI Corporation, Gerardo is responsible for call center performance and program coordination, with a focus on expanding operations in Mexico. Prior roles include Global Account Director at Xerox and AVP Operations at GENPACT LLC, showcasing their expertise in managing profit and loss records and implementing strategies to meet company goals.
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RDI
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RDI is a comprehensive business solutions provider that strategically and consistently secures results for its clients, leading to ongoing success. Its suite of services, which includes digital marketing, IT management, market research and call center support, offers fully customizable solutions to meet each client’s individual needs. Founded in Cincinnati in 1978, RDI has grown to include 9 locations throughout North America. Employing more than 2,500 expert problem solvers, RDI empowers clients, ranging from mid-sized businesses to Fortune 500 companies, to overcome their biggest challenges and achieve their goals.