Ryan Hebel is a seasoned IT professional with extensive experience in technical support and network administration. Currently serving as a Senior Support Specialist at Reaching Across Illinois Library System (RAILS) since January 2014, Ryan previously held the position of Network Administrator at Shartega Systems, Inc. from January 2013 to January 2014. Prior roles include Support Specialist at T-Systems from December 2007 to October 2012, where responsibilities involved troubleshooting user issues via phone and email, and Support Specialist at Insight Global from June 2007 to December 2007. Ryan holds an Associate's degree in Applied Science from Moraine Valley Community College, awarded between 2003 and 2006.
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Reaching Across Illinois Library System (RAILS)
RAILS provides delivery service to support Illinois' vast interlibrary loan program and technology support for more than 600 libraries' shared online catalogs. Our services include continuing education and consulting resources to library employees and trustees, as well as e-book services, group purchases, and vendor discounts. We serve approximately 1300 private, public, school, and university library members, which have a total of more than 4200 library facilities in a 27,000 square mile area. Although the city of Chicago is within our boundaries, and a number of our member libraries are located in Chicago, the Chicago Public Library constitutes a separate library system. Members have several opportunities to network with each other through email lists, networking groups, member updates, and at networking events. We are governed by a Board of Directors, elected by member libraries. Library systems are established by state law (75 ILCS 10/, the Illinois Library System Act). Funding for Illinois Library Systems is provided through the Illinois State Library and the Secretary of State, with funds appropriated by the Illinois General Assembly. RAILS was formed in 2011, from a merger of the Alliance, DuPage, Metropolitan, North Suburban, and Prairie Area library systems. --- Reaching Across Illinois Library System (RAILS) is a government agency that provides delivery, shared catalogs, resource sharing, CE, and communication services to all types of libraries in northern and west-central Illinois.