Recorded Future
Terrance Keller is a seasoned professional in product support and technical support, currently serving as a Senior Product Support Analyst II at Recorded Future since June 2022. With significant experience at SilkRoad Technology, including roles as Team Lead and Level II Technical Support Engineer, Keller demonstrated expertise in troubleshooting, client advisement, and team performance monitoring. Previous positions include Help Desk Specialist III at Abacus Solutions Group, Operations Specialist at Apex Systems, Business Solutions Analyst at Finxact, and Customer Service Representative at ADT, highlighting a versatile background in providing technical support and client service across various industries. Keller holds a Bachelor of Business Administration in Economics from the University of North Florida and participated in a study abroad program focused on International Business at Universidad Austral.
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Recorded Future
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Recorded Future is an internet technology company founded in 2009, based in Somerville, Massachusetts, United States, and Gothenburg, Sweden, specializing in real-time threat intelligence.