Redgrape Business Services
Sandip Banerjee is an experienced IT professional with a strong background in service delivery and technical support. Currently serving as Service Delivery Manager at Redgrape Business Services since September 2016, Sandip has held roles including Senior Service Manager and System Support Lead. Prior experience includes working as an Associate Consultant at Siemens Technology Services, where responsibilities encompassed process consulting and enhancing service delivery using the ITIL framework. Career history also includes positions at Mahindra Satyam, Ford Motor Company, Air2Web, and UST Global, encompassing various technical and operational roles. Sandip holds an MCA in Computer Application from West Bengal University of Technology and a BS in Mathematics from Durgapur Government College, along with certifications in ITIL Foundation and Intermediate.
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Redgrape Business Services
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Redgrape Business Services is a subsidiary of the Direct Wines Group, the world's largest multi-channel home delivery wine retailer operating in UK, USA, Australia and New Zealand. Redgrape is the in-house IT delivery center for Direct Wines providing solutions in eCommerce, ERP, Business Intelligence, Testing and Support. Redgrape has evolved into a Centre of Excellence in eCommerce, ERP and Testing Practices for Direct Wines – providing accelerated value addition, enhanced innovation and superior collaboration. Based out of Chennai, Redgrape Business Services' vision is to deliver outstanding technology solutions to all of the Direct Wines' group companies that improve business processes, drive efficiencies, support rapid growth and elevate the overall customer experience to a different level