Austin Carter

Austin Carter is a Business Analyst at Red Hat, specializing in Campaigns, Leads, Contacts, and Sales Assistance within CRM since February 2022. In this role, Austin identifies optimization opportunities for Sales Automation integrations within Red Hat Sales Cloud and translates user feedback into product requirements while providing User Acceptance Testing (UAT) support. Previously, Austin served as a Technical Program Manager, overseeing Sales Intelligence tools and focusing on optimization and compliance. Additional experience includes a Business Analyst position in Revenue Operations at Pavilion, and roles at Bandwidth Inc. as a Member, Bank of America as a Sales Development Representative, and Academy Sports + Outdoors as a Client Service Representative and Customer Service Team Lead. Austin holds a Bachelor of Arts in History from the University of North Carolina Wilmington, earned in 2020.