Shannon Fuller

Shannon Fuller is a Customer Success Executive at Red Hat, focusing on the U.S. Department of Homeland Security since February 2022. Previously at Cisco from August 2010 to February 2022, Shannon held various positions, including Customer Success Executive for DHS, Service Owner/Delivery Manager for Public Sector Americas, and IT Chief of Staff, where responsibilities included managing customer adoption and overseeing extensive IT portfolios. With early career experience at aap3, Nortel, and other tech companies, Shannon developed expertise in collaboration platforms, intranet management, and web development, contributing to significant cost reductions and enhanced user experiences. Shannon holds a B.A. in Leadership in the Public Sector from North Carolina State University and an Associate of Arts degree from Las Positas College.