Kiana Highsmith

Kiana Highsmith is an experienced customer experience and social media professional with a diverse background in various industries. Currently serving as a CX Manager at Reformation since November 2020, Kiana has progressed through several roles, including Assistant Manager and Senior Lead in customer experience and social media. Previous experience includes a role as a Social Media Coordinator for the Inclusion 1st Project, where responsibilities included content creation and outreach to raise awareness around diversity, equity, inclusion, and belonging (DEIB). Earlier professional history includes a Personal Stylist position at Stitch Fix, recognized for exceeding sales objectives and client satisfaction, and a Public Relations Assistant role at Havas Formula, focusing on influencer marketing and media outreach. Kiana holds a Bachelor's degree in Communication from California State University San Marcos.