Refract - an Allego company
Alan A. possesses extensive experience in quality assurance and customer success, currently serving as a Quality Assurance Tester at Refract - an Allego company since October 2015, where Alan contributes to enhancing sales conversations through conversation intelligence and coaching culture. Concurrently, Alan functions as a Customer Success Manager at Allego, facilitating an all-in-one sales enablement platform for optimized success in sales. Previously, Alan demonstrated leadership as a Team Lead at Teleperformance, overseeing performance management and coaching for a team of eight. Alan's earlier roles include providing exceptional customer service and mentoring at Teleperformance, working as a Lift Operator at Glencoe Mountain Resort Ltd. and Canyons Resort, and developing customer interaction skills at Pizza Hut. Alan holds a Master’s Degree in Media and Journalism and a Bachelor’s Degree in Politics from Newcastle University.
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Refract - an Allego company
Every conversation, call, demo, meeting and email contains a treasure trove of insight.The words used, phrases chosen, questions asked all impact on success. Yet, throughout our own careers, sales coaching always felt broken.We would ride along calls and demos, share ideas and feedback, all without a shared reflective view.And as powerful ascoaching continually proves to be, it only accounts for less than 5% of sales managers time.So,to make sales coaching simple, more time efficient and to amplify the benefits, we built Refract.By highlighting the decisive and defining moments of these conversations and surfacing coachable insight specific to your business and reps, mistakes and missed opportunities can be remedied. Great moments can be shared amongst the team. The best made available in a searchable library.Our AI technology delivers personalized insight, based on your business and your reps, showing the actions and words that align with top performers and results.We work with a range of global clients, with teams from just a handful to the 1000’s. And whilst every organization is different, they all have one thing in common. They’re passionate about improving sales conversations, and that’s just what we’re here for.