Ken Abbott

Ken Abbott is a seasoned professional with extensive experience in client operations and service management. Currently serving as the Sr Client Operations Success Manager at RegEd since March 2021, Ken Abbott manages FreshWorks applications and oversees metrics and process procedures while coordinating off-shore teams. Prior to this role, Ken Abbott was a Client Services Account Manager where focus was placed on relationship management and customer engagement. Ken Abbott's professional journey includes a significant tenure at Oracle as Sr Manager of Global System Support, where responsibilities encompassed daily shift operations across multiple countries and addressing customer escalations. Additionally, Ken Abbott has held positions at GENBAND and Nortel Networks, demonstrating a longstanding commitment to customer service and technical support. Ken Abbott holds an Associate of Science degree in Telecommunications Technology/Technician from Des Moines Area Community College.