Reliance Matrix
James Brown is a skilled professional with extensive experience in claims management and client services. Currently serving as an Integrated Claims Examiner at Matrix Absence Management since January 2014, James acts as a liaison among clients, employees, and healthcare providers, responsible for determining eligibility under various laws and policies. Prior roles include Integrated Claims Assistant and Integrated Claims Mentor at the same company, where responsibilities involved assisting the Integrated Claims team and onboarding new claims examiners. Earlier experience includes client management at CBSJ Financial, overseeing medical billing, insurance information, and compliance with HIPAA and FDCPA regulations. James also has background in customer service and data processing from various organizations, educational qualifications include an Associate of Arts degree in Social and Behavioral Sciences from San Jose City College.
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Reliance Matrix
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Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world.