Erica Jorgensen

Erica Jorgensen is a seasoned professional in content design and strategy, currently serving as Senior Manager of Content Design at Remitly since May 2024. Jorgensen is also an author with Rosenfeld Media, contributing insights on content research for user experience in the upcoming publication, "Content Research for User Experience." With experience as a conference speaker and panelist at notable UX and content design events, Jorgensen has previously held roles such as Staff Content Designer at Chewy and Director of Product Content Strategy at Slack, enhancing customer interactions through targeted content. Jorgensen's extensive background includes leadership positions at Microsoft and Premera Blue Cross, where significant achievements included improving customer experiences and driving sales growth. Academically, Jorgensen holds a Master of Arts in Journalism and Strategic Communications from the University of Missouri-Columbia and a Bachelor of Arts in English and Creative Writing from the University of Connecticut.