Kasandra Baker

Kasandra Baker has a diverse work experience spanning multiple industries. Kasandra most recently worked at Rent as a Client Services Manager, where they were responsible for managing two teams focused on saving clients through data analytics and customer service. Kasandra provided data analytics to customers and the sales organization, supervised agents to ensure high customer satisfaction, and coordinated projects with third-party companies. Additionally, they improved retention efforts and consistently met or exceeded quarterly retention goals through coaching agents in telephone-based customer save techniques. Prior to Rent, Kasandra worked at RentPath as a Quality Assurance Support Specialist Team Lead and Agent, as well as a Customer Service Representative. In these roles, they served as the primary point of contact for clients, maintained account information and listing content across multiple markets using Salesforce, resolved customer service issues, and identified upsell opportunities. Kasandra also worked at H&R Block as a Client Service Professional, at RiteWay as a Seasonal Assistant Supervisor, and at Georgia Southern University as an Institutional Student Assistant.

Kasandra Baker's education history begins in 2004 when they attended Statesboro High School, where they obtained a Diploma in 2008. In the same year, they enrolled at Georgia Southern University, where they pursued a Bachelor of Arts degree in International Relations and Affairs, completing it in 2012. During their time at Georgia Southern University, they also studied International Studies and Modern Language, earning a second Bachelor of Arts degree. Additionally, in 2008, they briefly attended Kennesaw State University, but did not complete a degree there.