Natalie Harper

Natalie Harper is an accomplished IT professional with over two decades of experience in service management and technical support. Currently serving as the Group Major Incident and Problem Manager at Rentokil Initial since March 2012, Natalie is responsible for the Global Incident and Problem Management processes, ensuring effective IT service management across multiple regions. Previously, Natalie held various roles at Rentokil Initial, including Major Incident Manager and IT Service Desk Senior Analyst, where responsibilities included developing global processes and training team members. Additional experience includes roles at Robert Half International, Hewlett-Packard, Tarmac, Advent, and npower, showcasing a strong background in IT support and team leadership. Natalie completed education at The Crestwood School from 1991 to 1996.