RepsMate
Mihaela R. is a seasoned psychotherapist and clinical psychologist currently working at Enayati Medical City since August 2023. Alongside this role, Mihaela serves as an Emotion AI Consultant at RepsMate, providing insights to enhance customer satisfaction through conversation analysis. Mihaela also operates as a Personal Development and Transformation Consultant at Radoi Mihaela Cabinet Individual de Psihologie, focusing on self-knowledge and behavioral transformation. Previous entrepreneurial experience includes managing creative services at SC DORDEJOACA SRL, and a significant background in banking with various leadership roles at Bancpost from 2007 to 2015, including Customer Value Proposition Coordinator and Group Sales Team Leader. Educational qualifications encompass a Master’s degree in Clinical Psychology from Ecological University of Bucharest and other degrees in finance and marketing.
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RepsMate
RepsMate is a conversation intelligence platform that integrates with existing telephony, chat, and email systems. By providing organizations with the tools to empower their agents, it ensures top-notch service in every interaction. RepsMate analyzes all customer interactions, identifying areas for improvement and transforming them into actionable insights. This targeted approach helps address specific weaknesses in customer-facing departments, leading to more satisfied customers, increased operational efficiency and revenue growth.