Reputation
CA Swapna Telukuntla is a seasoned finance professional with extensive experience in accounting and compliance management. Currently serving as the Lead Accountant and Compliance Manager at Reputation since July 2022, Swapna has previously held senior roles at Target from June 2019 to July 2022, focusing on financial reporting and analysis. Prior to that, Swapna worked as a Lead Specialist in accounting at OneIndia BSC from November 2016 to September 2018, overseeing month-end activities and management reporting. The career began as an Articled and Audit Assistant at Anil Raghava & Associates from December 2011 to March 2016, gaining expertise in statutory and revenue audits. Swapna holds a Chartered Accountancy degree from The Institute of Chartered Accountants of India and a Bachelor of Commerce from Kakatiya University, with ongoing studies at The Institute of Company Secretaries of India.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.