Reputation
Daniela Bratz serves as Chief of Staff and VP of Strategy and Operations at Reputation since October 2023. Previously, Daniela held the position of Chief of Staff at Telesign from August 2021 to October 2023. Prior to that, Daniela was Chief Compliance Officer and Executive Advisor to the CEO at PreZero US, supporting the Schwarz Group from August 2020 to August 2021. Daniela also contributed to Primere Holdings as Business Development Manager from 2010 to 2016 and spent 15 years at Deutsche Bank in various roles, including Vice President in Business Management and Compliance, Associate Director in Internal Consulting, and Product Manager for Electronic Banking and Cash Management. Daniela Bratz holds a BSc in Business Administration from Universitat de Barcelona and completed a specialization in Compliance at the University of Pennsylvania in 2020.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.