Reputation
Jacqueline Thunem is a seasoned professional with extensive experience in customer loyalty and strategic leadership, currently serving as the Director of Strategic Accounts at Reputation since July 2014. In this role, Jacqueline drives high-value client engagements and collaborates across various departments to execute comprehensive business reviews and develop strategic customer success plans. Previously, as a Senior Customer Success Manager, Jacqueline maintained strong relationships with enterprise clients, achieving a remarkable year-over-year churn rate below 5% and implementing effective onboarding strategies. Prior experience includes roles at Indeed.com, where Jacqueline managed a portfolio of 250 accounts, and Google, where contributions spanned marketing and online advertising. Jacqueline holds a BA in Journalism from San Francisco State University.
Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.