Reputation
Jodi Gonzalez is an experienced professional in talent acquisition and global total rewards, currently serving as the Director of Global Total Rewards at Reputation since February 2017. At Reputation, a leader in reputation experience management, Jodi focuses on improving customer experiences and managing extensive review interactions for major brands. Previous roles include Director of Global Talent Acquisition and Senior Corporate Recruiter at Reputation, as well as Internal Recruiter and IT Technical Recruiter at Kforce Inc, where Jodi supported national recruiting efforts. Additional experience includes staffing recruitment at Emerald Staffing, banking at Bank of America, and budget analysis for the Department of Homeland Security. Jodi holds a BS in Management Information Systems from the University of Montana.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.