Reputation
Lauren Larson is an accomplished professional with extensive experience in customer success and community building in the tech industry. Currently serving as a Board Member for Merrimack College’s School of Engineering and Computer Science, Larson is dedicated to promoting gender diversity in STEM fields. As Vice President of Global Customer Success at Reputation and Co-Founder of Amplify: Women in CS, Larson focuses on enhancing customer experiences and fostering a supportive network for women in computer science. Previously, as Vice President of Customer Success at Synapse and Senior Director at Oracle Corporation, Larson demonstrated expertise in driving revenue growth and implementing strategic initiatives for top-tier enterprise customers. Lauren holds a Bachelor of Science in Computer Science and Finance from Merrimack College.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.