Reputation
Lauren McCutcheon is a Customer Growth Marketing Manager at Reputation since May 2022, with a robust background in performance management and account management. Previous roles include Senior Performance Manager for Major Accounts, Senior Performance Manager, Senior Account Manager at Dealer Inspire, and Account Manager at Launch Digital Marketing. Lauren also served as a Communications Associate at Truscott Rossman and an Account Executive at GrandPR, where responsibilities included campaign planning and client communication. Early experience includes positions such as Digital Studio Associate at Grand Valley State University and Social Networking Intern at River Babe Threads, alongside previous roles in retail and childcare. Lauren holds a Bachelor of Arts in Advertising and Public Relations from Grand Valley State University, earned between 2012 and 2016.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.