The Research and Dispute Resolution team at the Residential Tenancies Board (RTB) plays a critical role in analyzing trends and issues within the rental housing market while facilitating effective resolution of disputes between landlords and tenants. By conducting thorough research and providing insights to inform policy, the team ensures that all stakeholders receive fair and timely support, thereby enhancing the overall rental experience. Additionally, the team members act as adjudicators, using their expertise to resolve conflicts and promote understanding in the residential tenancy sector.